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Frequently Asked Questions
About Engrasia
Engrasia is an online marketplace that promotes and sells authentic Indonesian crafts created by local artisans at genuine prices without markups.
Engrasia means elegance in Latin. We believe that authentic Indonesian crafts can enhance the elegance of those who wear them.
We exclusively sell authentic Indonesian crafts made by local artisans.
We earn a commission for every craft product sold.
You can reach our team through the chat on our website, mention our social media accounts (Facebook and Instagram), or chat via WhatsApp and Line.
Additionally, you can fill out the form on our Contact Us page, and we will respond promptly.
Yes, our store is located at Office 8 Sudirman on the ground floor.
Engrasia Account
You can find the steps to create an Engrasia account on the how to register page.
By having an Engrasia account, you won't need to re-enter your personal information when placing orders as it's automatically retrieved from your account data.
Subscribers receive the latest updates on crafts from us. Additionally, you can track the activities we undertake to empower local artisans.
Our product
For now, we're starting with hand-drawn batik and stamped batik creations. Stay tuned for more crafts coming soon! :)
No, we only sell hand-drawn batik and stamped batik to support local artisans with authentic regional art forms.
Not exclusively. While most are designed for women, there are also options for men.
Currently, we focus on batik from Java, including Cirebon, Lasem, Pekalongan, Solo, and Madura.
All our batik fabrics are ready stock, and new collections are uploaded to the website every week.
Ready-to-wear products are available as long as stocks last, and preorders are taken when items are sold out.
It depends. Some hand-drawn batik motifs can be reproduced but may take up to three months. On the other hand, stamped batik stock depends on the artisans' inventory.
Around IDR 400,000 to millions. We aim to provide access to a diverse range of Indonesian crafts for everyone.
The production technique. Stamped batik can be made faster, hence it's cheaper. Meanwhile, hand-drawn batik requires precision in the writing and coloring process, taking months and increasing production costs. Therefore, the selling price is higher.
Our batik fabrics can be worn directly or tailored into ready-to-wear garments. For your convenience, we offer fabric processing services to transform your purchase into wearable outfits and other innovative creations.
Our Service
- Additional services are available upon request.
- For processing fabrics from external sources, we need to thoroughly assess the fabric's condition and compatibility with existing designs.
- Additional costs include design fees, handling fees, and consultation fees.
- For more details and to inquire about special promotions for first-time customers, please contact us on WhatsApp.
Yes, you can. You can send us the fabric after ordering this service so we can process it promptly.
Shipping costs in this case are borne by the buyer, similar to our craft return policy.
No, but we provide size information for your consideration before ordering.
No, you can't.
Order
You can follow the ordering process on the following page.
While you can order without registering, we highly recommend creating an Engrasia account for a smoother shopping experience. You will only be asked to fill in information according to your order.
No. The batik colors depend on available stock, while the fabric size follows standard dimensions of width 110 cm and length between 200-300 cm.
No, there isn't. You can order as desired as long as the stock is available.
No, because our prices reflect the artisans' original prices. The prices remain the same whether you buy from the artisans' store or through us.
You can add information such as the recipient's name, delivery address reference, preferred delivery time, and more.
Yes, as long as the stock is still available.
Payment
We accept bank transfers (BCA) and credit card payments with Visa or MasterCard logos.
Not yet.
Not yet.
No need to.
Yes! Please read our craft return and refund policy here.
Yes, you will receive a billing statement via email for every transaction made through our website.
Shipping
For normal working days, without any special notifications, we will dispatch orders through our logistic partners within 24 hours.
Yes, you are responsible for paying the shipping costs based on the determined rates according to the delivery area. We use JNE for logistics.
Yes
Please contact us on the Join Engrasia page.
Yes, there are. Please contact us by filling out the form on the Contact Us page.